Title: Data Center Lead Engineer - Chicago
Location: Chicago
SUMMARY:
The Data Center Lead Engineer is required to manage the infrastructure at all layers of technology for the assigned region. This will require the Engineer to have a broad understanding of and background in Data Center operations, knowledge of HVAC and power management for lights out operations. The ideal candidate must be a strong lead , with a proven track record to deliver enterprise solutions by partnering with other business users.
RESPONSIBILITIES:
· The Data Center Lead Engineer will lead in the design, development, consolidation and build-out of the firm’s Data Centers. This consists of maintaining existing co-located and in house Data Centers
· Develop and implement Data Center strategy and support existing production environment at each Data Center
· Provide daily direction regarding data center operational procedures and technologies
· Provide ongoing technical and leadership expertise in supporting the Data Centers, including growth and scalability requirements
· Provide high-level vendor management and assist in vendor selections
· Establish standards for Engineering Data Centers, including, power and capacity planning, lights out operations, Data Centers equipment inventory
· Serve as a Data Center liaison with Applications teams and Management, Network, Engineering and Facilities groups
· Development of a Data Center SOP documentation and process, including emergency response, and physical security management
· Data Centers outsourcing management
· Data Centers stack & rack services including, equipment EOL process, Data Center Jumpstart Services - Data Centers SOP Documentation
· Responsible for notifying and coordinating projects directly affecting business users
· Enforce strict Change Management policies regarding productions changes
· Must be a consistent participant in weekly Change Control/Management (CM) meetings
· Responsible to assist in creating and enforcing technology standards for production related systems
· Responsible to create and sustain consistency in regards to production IT services. This includes remaining synchronized with other regions whenever possible
· Create and validate monthly reports regarding the current and future state of all business critical IT systems within the region, ensuring compliance with global policies
· Responsible for monitoring and alerting of all business critical technical systems
· Responsible for notifying and escalating to senior IT management regarding all data center and computing facility incidents
· Create and maintain an operational run book, showing all business critical production systems, including but not limited to the following information:
Ø Service hours and maintenance windows
Ø Site Recovery procedures
Ø Escalation procedures as they pertain to the Configuration Management Database
Ø High availability and fail over procedures as they pertain to the Configuration Management Database
Ø Architectural diagrams and elevations
· Is required to follow proper quality assurance procedures regarding releasing any and all technical changes into production
· Manage vendor and outsourcing relationships
· Assist in implementing proper ITIL service methodologies including but not limited to, incident management, problem management, change management, capacity management, etc.
· Establishes a professional working relationship with other team members and management staff
REQUIRED SKILLS:
· 5+ years of experience in Information Technology in direct support of multiple Data Centers hosting enterprise class environments
· 5+ years of information technology experience supporting enterprise class environments
· Solid knowledge of HVAC and power requirements for highly available Data Centers.
· Understanding of Lights Out concepts of Data Center operations..
· Familiarity with SAN and NAS requirements in a production Data Center
· Strong organization and communication skills; must clearly communicate production related, technical issues and resolutions to customer/clients, other departments and senior management
· Backup and recovery experience using best practice standards supporting SAN/NAS environments
· High level understanding of SAN switch requirements, TCP/IP, troubleshooting network problems with LAN connectivity
· Quality training (Six Sigma, TQM, ISO or other) preferred, contract negotiations training desirable
· Must fully understand proper technology services following ITIL (IT Infrastructure Library) methodologies
· Experience with Linux, Solaris, Windows and enterprise class servers
· The candidate must have excellent conceptual, analytical and problem solving skills.
· In depth understanding of Operating Systems, Trading/Market Applications and data flow dependencies between applications across regions
· Must be able to establish effective professional business relationships with all levels of management
· Experience in leading both, direct and contracted, technical support resources
· Formal process design and implementation experience
· Demonstrated ability to manage multiple concurrent projects and drive completion of deliverables
· Establish and maintain an environment conducive to team building and cross departmental communications
· Must be able to govern regional IT initiatives to ensure that all process and procedures are executed following company policies and standards
· Must possess strong writing and documentation skills
· Bachelor’s degree or equivalent work experience
· Provide technical direction and leadership and act as an escalation point for all design and operational related issues regarding data centers and computing facilities
· Ability to translate business requirements and needs to valuable technological initiatives
· Identify and provide problem resolution for infrastructure inefficiencies and allow for the prevention of reoccurring issues with long-term, end-to-end solutions
· Must be accustomed to responding quickly and in a controlled manner to emergencies
· Skilled in troubleshooting issues in high pressure, business critical production environments.
· Previous experience in a high-pressure environments in the financial sector
· Business critical services management
· Discipline regarding communications and policy enforcement
· Strong team building
· Excellent problem solving
· Senior level written and oral communication skills
· Ability to understand the “big picture” to provide long-term resolutions
DESIRED SKILLS:
- Previous experience in the Brokerage industry
EDUCATION:
Bachelors Degree or equivalent experience
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